Justified decisions
51
Human context captured
Awaiting context
9
Open micro-prompts
Outcomes
45
Observed downstream results
Established patterns
6
Reached evidence threshold
Emerging signals
3
Still accumulating evidence
Reason codes9
Unclassified decisions2
Evidence threshold3 occurrences
GovernanceHuman review required
Institutional knowledge signals
Signals are grouped by SOP, exception type and human reasoning. Repetition promotes a signal into an established pattern.
| Signal | SOP | Reason | Evidence | Outcomes | Outcome mix | Share | First seen | Last seen |
|---|---|---|---|---|---|---|---|---|
| Established Pattern | SOP-LOG-02 · 1.0 | Incomplete address | 14 / 3threshold reached | 11 | CUSTOMER_COMPLAINT: 6 · SUCCESS: 5 | 27% | Oct 02, 2026 | Oct 25, 2026 |
| Established Pattern | SOP-LOG-01 · 1.0 | Customer on site | 10 / 3threshold reached | 9 | CLAIM_DISPUTED: 2 · SUCCESS: 7 | 20% | Sep 27, 2026 | Oct 21, 2026 |
| Established Pattern | SOP-LOG-02 · 1.0 | Route over capacity | 10 / 3threshold reached | 8 | CUSTOMER_COMPLAINT: 7 · SUCCESS: 1 | 20% | Sep 29, 2026 | Oct 25, 2026 |
| Established Pattern | SOP-LOG-03 · 1.0 | Known business recipient | 5 / 3threshold reached | 5 | SUCCESS: 5 | 10% | Sep 29, 2026 | Oct 21, 2026 |
| Established Pattern | SOP-LOG-02 · 1.0 | Customer requested hold | 4 / 3threshold reached | 4 | CUSTOMER_COMPLAINT: 1 · SUCCESS: 3 | 8% | Oct 04, 2026 | Oct 22, 2026 |
| Established Pattern | SOP-LOG-01 · 1.0 | System outage | 4 / 3threshold reached | 4 | CLAIM_DISPUTED: 2 · SUCCESS: 2 | 8% | Sep 29, 2026 | Oct 16, 2026 |
| Emerging Signal | SOP-LOG-01 · 1.0 | Other reason | 2 / 31 more needed | 2 | CLAIM_DISPUTED: 1 · SUCCESS: 1 | 4% | Oct 16, 2026 | Oct 22, 2026 |
| Emerging Signal | SOP-LOG-03 · 1.0 | Device failure | 1 / 32 more needed | 1 | PAYMENT_DISPUTE: 1 | 2% | Oct 08, 2026 | Oct 08, 2026 |
| Emerging Signal | SOP-LOG-01 · 1.0 | Supervisor unavailable | 1 / 32 more needed | 1 | CLAIM_DISPUTED: 1 | 2% | Sep 27, 2026 | Sep 27, 2026 |
SOP change proposals
Evidence-backed recommendations awaiting human review. Generate them with POST /knowledge/proposals/generate.
| Status | SOP | Reason | Recommendation | Evidence | Positive outcomes | Summary | Reviewed |
|---|---|---|---|---|---|---|---|
| OPEN | SOP-LOG-02 · v1.0 | Incomplete address | Investigate | 14 cases | 45% | 14 deviations from SOP-LOG-02 v1.0 (FAILED_DELIVERY_PROTOCOL) were justified as ADDRESS_INCOMPLETE; 5 of 11 recorded outcomes were positive (45%). Outcome evidence is mixed or incomplete. Review the underlying cases before changing the SOP. | — |
| OPEN | SOP-LOG-01 · v1.0 | Customer on site | Formalize exception | 10 cases | 78% | 10 deviations from SOP-LOG-01 v1.0 (CLAIM_EVIDENCE_MISSING) were justified as CUSTOMER_ON_SITE; 7 of 9 recorded outcomes were positive (78%). Consider documenting this as an approved exception path in a new SOP version. | — |
| OPEN | SOP-LOG-02 · v1.0 | Route over capacity | Reinforce procedure | 10 cases | 13% | 10 deviations from SOP-LOG-02 v1.0 (FAILED_DELIVERY_PROTOCOL) were justified as ROUTE_CAPACITY; 1 of 8 recorded outcomes were positive (12%). Outcomes are mostly negative. Consider reinforcing the standard procedure or related training. | — |
| OPEN | SOP-LOG-03 · v1.0 | Known business recipient | Formalize exception | 5 cases | 100% | 5 deviations from SOP-LOG-03 v1.0 (COD_VERIFICATION_SKIPPED) were justified as KNOWN_BUSINESS_RECIPIENT; 5 of 5 recorded outcomes were positive (100%). Consider documenting this as an approved exception path in a new SOP version. | — |
| OPEN | SOP-LOG-02 · v1.0 | Customer requested hold | Formalize exception | 4 cases | 75% | 4 deviations from SOP-LOG-02 v1.0 (FAILED_DELIVERY_PROTOCOL) were justified as CUSTOMER_REQUESTED_HOLD; 3 of 4 recorded outcomes were positive (75%). Consider documenting this as an approved exception path in a new SOP version. | — |
| OPEN | SOP-LOG-01 · v1.0 | System outage | Investigate | 4 cases | 50% | 4 deviations from SOP-LOG-01 v1.0 (CLAIM_EVIDENCE_MISSING) were justified as SYSTEM_OUTAGE; 2 of 4 recorded outcomes were positive (50%). Outcome evidence is mixed or incomplete. Review the underlying cases before changing the SOP. | — |
KS
Evidence, not automatic policy change
Knowledge Shadow promotes repeated operational reasoning into reviewable institutional evidence. Established patterns can support an SOP review, but the governing procedure remains under human control.