FIRST-PARTY ADAPTER
OAUTH + WEBHOOK READYIntercom-ready integration boundary
Knowledge Shadow now includes a provider-neutral adapter registry plus an Intercom public-app boundary with OAuth installation, tenant binding, signed webhook verification and governed decision creation.
Intercom
Signed webhook/integrations/intercom/webhook
OAuth start/integrations/intercom/oauth/start
AuthenticationOAuth + X-Hub-Signature
PurposeCX decision intelligence
Integration boundary
Data principleMinimized operational context
Tenant scopeIsolated
Policy changesHuman governed
Next adapters
ZendeskExisting event route
Provider registryAdapter-ready
Additional systemsAdapter-based
Configured connections
Tenant-owned provider registrations.
No provider registered yet
The integration layer is ready. Register Intercom when configuring the pilot environment.