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ACTIVESOP-LOG-02 · v1.0
Process: Last_Mile · Exception type: Failed-delivery protocol skipped
Decisions
33
Operational exceptions captured
Justification rate
85%
5 awaiting justification
Outcome coverage
70%
Decisions with outcomes
Knowledge patterns
3
3 review-ready
Cost of negative outcomes
3,500 SAR
Last 31 days
Operational definition
Applies whentags contains Delivery_Failed
Expectedcustomer_contacted = true
reschedule_offered = true
CreatedOct 27, 2026
Justification prompt
Why was the customer not contacted or offered a new delivery slot after the failed attempt?
ADDRESS_INCOMPLETEIncomplete address
ROUTE_CAPACITYRoute over capacity
CUSTOMER_REQUESTED_HOLDCustomer requested hold
Knowledge patterns
Why people deviated from this procedure, and what happened next.
| Reason | Occurrences | Outcomes | Positive outcomes | Recommendation |
|---|---|---|---|---|
| Incomplete address | 14 | 11 | 45% | Investigate |
| Route over capacity | 10 | 8 | 13% | Reinforce procedure |
| Customer requested hold | 4 | 4 | 75% | Formalize exception |
Recent decisions
Latest exceptions captured against this procedure.
| Decision ID | Status | Reason | Created |
|---|---|---|---|
| DEC-D74CBA48 | OUTCOME RECORDED | Incomplete address | Oct 25, 09:08 PM |
| DEC-79C90AC3 | OUTCOME RECORDED | Route over capacity | Oct 25, 05:30 PM |
| DEC-C34C66DE | AWAITING JUSTIFICATION | — | Oct 25, 03:27 PM |
| DEC-D1C82FD5 | OUTCOME RECORDED | Route over capacity | Oct 25, 07:26 AM |
| DEC-3CE2F073 | OUTCOME RECORDED | Route over capacity | Oct 25, 12:42 AM |
| DEC-B16D05B3 | JUSTIFICATION CAPTURED | Incomplete address | Oct 23, 10:06 AM |
| DEC-28A4C98D | AWAITING JUSTIFICATION | — | Oct 23, 08:03 AM |
| DEC-2FE4A4FF | JUSTIFICATION CAPTURED | Incomplete address | Oct 23, 07:00 AM |
Governance boundary: observed evidence can support an SOP review, but does not modify this procedure automatically.