ACTIVE
Decisions
19
Operational exceptions captured
Justification rate
89%
2 awaiting justification
Outcome coverage
84%
Decisions with outcomes
Knowledge patterns
4
2 review-ready
Cost of negative outcomes
5,100 SAR
Last 31 days
Operational definition
Applies whentags contains Damaged_Parcel AND declared_value ≥ 500
Expectedphoto_evidence = true
supervisor_approval is recorded
CreatedOct 27, 2026
Justification prompt
Why was this high-value claim processed without the required photo evidence or supervisor approval?
CUSTOMER_ON_SITECustomer on site
SYSTEM_OUTAGESystem outage
SUPERVISOR_UNAVAILABLESupervisor unavailable
Knowledge patterns
Why people deviated from this procedure, and what happened next.
| Reason | Occurrences | Outcomes | Positive outcomes | Recommendation |
|---|---|---|---|---|
| Customer on site | 10 | 9 | 78% | Formalize exception |
| System outage | 4 | 4 | 50% | Investigate |
| Other reason | 2 | 2 | 50% | — |
| Supervisor unavailable | 1 | 1 | 0% | — |
Recent decisions
Latest exceptions captured against this procedure.
| Decision ID | Status | Reason | Created |
|---|---|---|---|
| DEC-2B6C939A | OUTCOME RECORDED | Other reason | Oct 22, 12:30 PM |
| DEC-77F7113B | JUSTIFICATION CAPTURED | Customer on site | Oct 21, 07:09 AM |
| DEC-0A7069CE | OUTCOME RECORDED | System outage | Oct 16, 09:22 PM |
| DEC-AE1CA126 | OUTCOME RECORDED | Other reason | Oct 16, 03:38 AM |
| DEC-74E3A370 | OUTCOME RECORDED | Customer on site | Oct 15, 09:47 PM |
| DEC-74F3AB70 | OUTCOME RECORDED | Customer on site | Oct 15, 08:15 PM |
| DEC-EAA9DC1C | OUTCOME RECORDED | Customer on site | Oct 12, 11:41 AM |
| DEC-04B55A30 | OUTCOME RECORDED | System outage | Oct 09, 11:10 PM |
Governance boundary: observed evidence can support an SOP review, but does not modify this procedure automatically.