ACTIVE
Decisions
8
Operational exceptions captured
Justification rate
75%
2 awaiting justification
Outcome coverage
75%
Decisions with outcomes
Knowledge patterns
2
1 review-ready
Cost of negative outcomes
1,500 SAR
Last 31 days
Operational definition
Applies whentags contains COD AND amount ≥ 3000
Expectedid_verified = true
CreatedOct 27, 2026
Justification prompt
Why was a high-value cash-on-delivery handed over without ID verification?
KNOWN_BUSINESS_RECIPIENTKnown business recipient
DEVICE_FAILUREDevice failure
Knowledge patterns
Why people deviated from this procedure, and what happened next.
| Reason | Occurrences | Outcomes | Positive outcomes | Recommendation |
|---|---|---|---|---|
| Known business recipient | 5 | 5 | 100% | Formalize exception |
| Device failure | 1 | 1 | 0% | — |
Recent decisions
Latest exceptions captured against this procedure.
| Decision ID | Status | Reason | Created |
|---|---|---|---|
| DEC-51889883 | OUTCOME RECORDED | Known business recipient | Oct 21, 07:46 PM |
| DEC-92D85165 | AWAITING JUSTIFICATION | — | Oct 21, 02:34 AM |
| DEC-06FE07CA | OUTCOME RECORDED | Known business recipient | Oct 16, 11:45 AM |
| DEC-AD56F781 | OUTCOME RECORDED | Known business recipient | Oct 14, 07:27 AM |
| DEC-478720B9 | OUTCOME RECORDED | Known business recipient | Oct 13, 05:23 PM |
| DEC-8B1B9267 | OUTCOME RECORDED | Device failure | Oct 08, 07:44 PM |
| DEC-9FA00643 | AWAITING JUSTIFICATION | — | Oct 02, 03:21 PM |
| DEC-C6974382 | OUTCOME RECORDED | Known business recipient | Sep 29, 11:16 AM |
Governance boundary: observed evidence can support an SOP review, but does not modify this procedure automatically.